Independent research into how NZ service businesses actually run.
Original analysis, built from publicly posted customer reviews and stated methods — not vendor marketing. Every figure is sourced, every threshold is stated, and every finding can be checked on the relevant methodology page.
Pricing & process
The quote is the weak point: what 20,286 NZ trade reviews say about pricing
A study of every publicly posted customer review across 369 electricians, plumbers and painters. Workmanship is almost never the problem. Being overcharged, or given a quote that didn’t hold, is.
Read the study →Pricing & follow-up
12,570 NZ property maintenance reviews, one pattern in all three: nobody mentions the invoice or the follow-up call
A study of every publicly posted customer review across 186 cleaning, garden & outdoor, and pest control businesses. Customers rate the work and the people highly — and rarely mention the two things that make a repeat relationship actually work.
Read the study →Consistency & risk
What 13,567 NZ construction reviews say about picking the wrong contractor
A study of every publicly posted customer review across 328 New Zealand builders and outdoor & civil construction contractors. The typical job goes well — but the gap between the best- and worst-reviewed businesses is wide, and it’s concentrated in a specific place.
Read the study →