Property maintenance service agreement template: for cleaning, garden and pest control contracts the client can read in ten minutes.
Twelve plain-English clauses covering services, price, access, scope changes, cancellations, re-dos, insurance, ending and disputes, plus a before-you-sign checklist. PDF and editable Word file. Free, no email required.
What should a cleaning or property maintenance service agreement include?
The services and areas, how often and when; the price per visit and what counts as extra; when invoices are issued and due; how a scope change is priced before it happens; cancellation notice and the late charge in hours and dollars; what happens when staff cannot get in; a re-do window; insurance held; hazards and pets disclosed; how access details are stored; the notice period to end it; and a dispute route. Across 12,570 publicly posted reviews of NZ cleaning, garden and pest control businesses, repeat-use language appears in 36.8 to 43.5% of positive reviews, so these are long relationships, and quote accuracy is praised in only 3.0 to 10.6%. The agreement is where the price stops being a surprise.
The job this document is doing.
- —“Fortnightly clean” meant different rooms to each side, and the first invoice started the argument
- —A client cancels on the morning three weeks running and there is no late-cancellation clause to point at
- —Staff arrive, the lockbox code has changed, and the wasted hour is absorbed
- —A re-do is demanded a fortnight later with no window agreed
Open it and use it today.
- 01Parties and property; services table with areas, frequency and time window
- 02Start date, term, and the first-visit walk-through
- 03Price and payment table; invoice timing and the annual review rule
- 04Access and keys; changes to scope agreed in writing before the visit
- 05Cancellations and missed visits as a five-row table
- 06Quality and re-dos, health and safety and insurance, ending, privacy, disputes, signatures
- 07Before-you-sign checklist of twelve questions
- 08Editable Word version; not legal advice, check it against your own terms
Free to use and adapt for your own business. Not legal advice: check contract terms against your own terms of trade and, where it matters, with a lawyer.
Why this document, and not another one.
| Category | Repeat-use language (positive reviews) | Quote accuracy praised | Transparent pricing praised |
|---|---|---|---|
| Cleaning services | 41.8% | 4.2% | 17.2% |
| Garden and outdoor | 43.5% | 10.6% | 25.3% |
| Pest control | 36.8% | 3.0% | 13.2% |
Share of positive reviews (80 or more out of 100) mentioning each trait, from 12,570 publicly posted reviews of 186 NZ cleaning, garden and outdoor, and pest control businesses, collected August 2026. Full corpus, method and thresholds: the property maintenance methodology page. Full findings: the property maintenance research study.
Use it alongside
Client intake form for cleaning services
A two-page intake form covering contact and property details, access and alarm, service and frequency, areas and priorities, products and health, billing and consent.
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