Resources · Process map
Which process do you document first?
Score your core processes against four questions, then document whichever ranks highest before touching any software.
Use it now
Walk the map against your own business.
Most documentation attempts start with the most annoying process, not the most exposed one, and stall within three weeks.
The step and who owns itWhere it leaks
01List five or six processesOwner: business owner
Leaks when owner lists what annoys them, not what runs daily.
02Score how often it runsOwner: business owner
Leaks when frequency gets guessed instead of checked against job counts.
03Score the cost of a failureOwner: business owner
Leaks when cost is felt as frustration, not counted in dollars or hours.
04Score who holds the knowledgeOwner: business owner, with staff input
Leaks when the person running it is never asked how much lives only in their head.
05Check for a recent failureOwner: business owner
Leaks when a near miss gets dismissed as a one-off instead of counted.
06Rank and pick the top scoreOwner: business owner
Leaks when a comfortable process gets chosen over the highest-scoring one.
07Document the top process firstOwner: business owner or the person who runs it
Leaks when nobody sets a finish point before starting the next one.
Do this now Score your five or six core processes against these four questions today, then write down the one with the highest total before this week ends.
Free to use and adapt for your own business. Print it, pin it up, or keep the PDF on the phone.
The evidence
Where this comes from.
No figures on this page: it is a working method, not a benchmark. The numbers live in ClearLogic’s research studies, each with its own methodology page. Full corpus, method and thresholds: the property maintenance methodology page. Findings: the property maintenance research study.
Goes with
Use it alongside
Next step
One page finds one gap. The diagnostic finds the rest.
Seven minutes, results immediately: five pillars scored, your leaks quantified in dollars.
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